New to FanX Fall 2019 is VIP 24-hour early access to high-demand Photo Ops!
In order to keep these perks exclusive to VIP Pass holders, we created a specific VIP Photo Op Voucher that can only be purchased by VIP ticket holders. The Photo Op Voucher will work the same as previous years, giving you a 15-minute head start to Photo Ops. However, in order to use a Photo Op Voucher and take advantage of the 24-hour early access, you must purchase a VIP Photo Op Voucher and not a regular photo op voucher.
A Photo Op Voucher is just like a digital gift certificate. They are available in increments of $20, $30, $40, and $50. You will need to pay the difference between the cost of the Photo Op Session and the amount of the Voucher. Example: Photo Op Session costs $80, your voucher is for $30, so you will pay $50 plus fees/taxes. It is a great tool to budget for Photo Ops and get a 15-minute head start!
If I am a VIP ticket holder, do I need to purchase a VIP Photo Op Voucher to get the 24-hour early access to high-demand Photo Ops?
No, you can still access the 24-hour early access by logging into your GrowTix account connected to your VIP ticket. The VIP Photo Op Voucher will allow you to start 15 minutes earlier and allow you to budget for Photo Ops.
Will my $30 VIP Photo Op Voucher work for the 24-hour early access?
Yes, your $30 VIP Photo Op Voucher, which was a bonus product with your VIP ticket purchase, will count for the VIP 24-hour early access.
What happens if I am a VIP ticket holder, and I purchased a regular Photo Op Voucher?
If you are a VIP ticket holder and you purchase a Non-VIP Photo Op Voucher, you have two options. You can just wait until 15-minutes prior to the general admission Photo Op launch and purchase with other non-VIP ticket holders. Or, you can email email@example.com and one of our Customer Service agents will help get the Photo Op Voucher switched for you.
What if I have a $10 Photo Op Voucher, but I am also a VIP ticket holder?
The $10 Photo Op Voucher that was given during Loyalty Launch is not applicable to the 24-hour head start for VIP ticket holders. You can use the $10 Photo Op Voucher 15 minutes prior to the general admission Photo Op release or on any previously released Photo Op.
How do I turn my Photo Op Voucher into a Photo with my Dream Celebrity Guest?
Your voucher is digital and can be upgraded towards a Photo Op of your choice with the following steps -
- Access your FanX Salt Lake Comic Convention 2019 Product order confirmation in your email
- Next to each Photo Op Voucher in your order, select the green button "Upgrade" to upgrade to a Photo Op of higher value or "Swap" to exchange for a Photo Op of equal value or select "Upgrade your Products"
- On the upgrade order page, follow the steps below to choose the Celebrity Photo Op package you want to use your voucher on, fill out your billing info and click the green, "Submit your Order" button to pay the difference in price.
- You will now see the crossed out Photo Op Voucher and the new upgraded Photo Op information.
Next, you will be able to either Print, Send to Phone or Add to Wallet for the Photo Op.
It is a good idea to "Send to Phone" so you can receive text message updates about the Photo Op on your phone.
We also recommend printing the QR code confirmation page for your Photo Op and bringing it with you to the Epic Photo Ops area at your assigned time to help volunteers scan your credentials as quickly and surely as possible.
Check the Celebrity Portfolio pages on the Master Guestlist for your Celebrity Guest favorites often, as changes to their schedules are posted there.
FanX® Salt Lake Comic Convention™ Fall 2019 is September 5-7, 2019 at the Salt Palace Convention Center.