At FanX Salt Lake Comic Convention, we are dedicated to providing an enjoyable and rewarding experience that is safe for everyone, regardless of gender, gender identity and expression, sexual orientation, religion, marital status, veteran status, physical or mental disability, physical appearance, body size, race, national origin, age, dress, political affiliation, or fandom preference in any area, activity or operation of FanX.
All ADA companions are expected to purchase tickets to the event.
We offer several different ADA accommodations.
FanX does not have reserved ADA parking for the event. However, ParkingSLC.com is a great resource for finding handicap-accessible lots near the Salt Palace.
2. ADA Entrance
Please use the ramp access on West Temple at the East entrance of the Salt Palace. There is also an ADA registration area located there.
3. ADA wristbands (optional)
We do not require documentation of disabilities nor a special wristband or badge. However, the ADA team will have wristbands available that you can request if you would like something to show volunteers throughout the event. If you wish to pick one up, the wristbands will be at Registration in Hall E and by the Main INFO Booth at the "L" bend on the Vendor Floor. The Wristband for a person needing accommodations is orange, while the wristband for a caregiver is green.
We recommend writing a caretaker's phone number inside the ADA wristband if you get separated at the event and need help finding each other.
4. ADA Trained Team Members stationed throughout
Trained Team Members specializing in ADA accommodations will be wearing Orange FanX shirts and stationed throughout the event. If you need immediate ADA help or have questions, you can go to Registration in Hall E or the Main Info Booth in the Vendor Hall, and someone can be called there to help you.
5. ADA Waiting Areas in the Grand Ballroom and Photo Ops
Photo Ops and Grand Ballroom panels will each have an ADA waiting area, and chairs will be available for those who cannot stand too long. Please arrive at the ADA Waiting Area at most 10 minutes before your scheduled Photo Op or Panel, as space is limited.
In the Ballroom for Panel Programming, the ADA group will be seated first. We will do our best to keep groups together; however, if space is limited, you may be asked to limit your group to just one additional person. If you are using a wheelchair, you will be assigned to one of several designated sections located throughout the Ballroom. If the panel requires a ticket to enter, the same is expected for ADA.
*Seating is on a first-come, first-served basis, so ADA seating may not be available if you wait until the last minute to be seated.
In Celebrity Row for Photo Ops, we will keep your group together. When the celebrity or group is ready, ADA groups will be given special consideration to enter, as space permits, ahead of the General Admission crowd. After you get your Photo Op and pick up the print, you can leave the Photo Op area! If you are using a wheelchair and would like to stand for your Photo Op, you can request to have the wheelchair moved out of the picture and returned to you when the photo is complete. You may have 4 people per paid Photo Op. Babies under one year do not count.
In Celebrity Row for Autographs, there will be an ADA/VIP line and a general admission line. ADA attendees may bring up to 2 designated caregivers in the ADA Autograph line. Any additional party members will have to wait in the line established by their FanX pass; however, children will always be allowed to accompany their parents. If you want to get a “selfie” with the celebrity, and they allow it, our ADA Trained Team Members can use your phone to take a picture of you.
6. ASL Interpreters
ASL interpreters are available on-site for panels, Photo Ops, and Autographs. Interpreters are scheduled for every panel in the Grand Ballroom; however, for smaller panels, photo ops, or autographs, you'll need to request this service at the Main INFO Booth once you get to the event.
7. Quiet Room
We will have a Quiet Room (Room 253B) that allows you to escape the noise of the vendor floor and crowds.
8. Family Room
We will also have a specified Family Room (Room 253A). This room's purpose is for families to have a space to take children who need to decompress. It will also include a secluded area for mothers to nurse. Please, only Mother's in that room.
9. Utah Attorney General's FanX Harassment Hotline
The Utah Attorney General’s Office is proud to partner with FanX Salt Lake Comic Convention to bring a 24/7 harassment hotline since the 2019 conference. Together, we hope to send a clear message to participants that bullying, abuse, assault, or harassment of any kind will not be tolerated.
During the event, anyone who witnesses a violation of the Zero Tolerance Harassment Policy should call the hotline. Reports will be routed to the AG’s Office for initial action and, if necessary, referred to the local police or FanX for further investigation.
The hotline number is 1-833-OUR-FANX.
10. Wheelchair Reservation
Here is the Rental Information Information for the Salt Palace. Rentals are very limited and need to be reserved online before the event.
Other Rentals in the Area:
11. PCA and Caregiver passes
A PCA (Personal Care Attendant) is a person who assists an attendee with a disability with one or more daily activities, such as communicating, toileting, or eating, that the attendee would perform himself or herself but for the disability. FanX can provide a wristband that identifies the PCA caregiver. The Caregiver needs to purchase a ticket to the event. If a PCA caregiver has an attendee who has purchased a VIP, they do not need to buy that same ticket type to assist them while at the event. They may purchase a lower-level ticket. Please pick up the companion wristband to allow the caregiver to assist the attendee in the VIP lines while at the event.
Companions that are friends of an ADA person are welcome to accompany you in the ADA line, waiting areas, and seating. They must still purchase their pass to the event. There is a limit of 2 Companions per person. Companions not PCA caregivers must have VIP tickets to be in line with a VIP ADA ticket holder.
12. Service Dogs are allowed
Only service dogs will be allowed at Salt Palace. According to state and federal law, a “service animal” is any dog that is trained, or is in training, to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability; and performs work or tasks, or is in training to perform work or tasks, that are directly related to the individual’s disability. Under the ADA, service animals must be harnessed, leashed, or tethered. If the dog is out of control and the handler does not effectively control it or is not housebroken, the handler will be asked to remove the service animal from the premises.
If you need help with other service dogs or their handlers, please speak with a volunteer and ask them to contact the ADA manager. Our goal is to provide a safe experience for all our guests.
Emotional support animals are not allowed at this time.