Self-service Refund Feature for Photo Ops

Self-service Refund Feature

All guests that we announce have committed to attending the show. As is standard practice at comic conventions and fan events around the country, they can cancel if circumstances require it, such as a film project or illness. If one of our announced guests cancels their appearance, we will do our best to replace them with a similar and comparable guest.

If you purchase a Photo Op for a Celebrity guest who cancels, you can opt for a full refund or swap or upgrade to another one. Event tickets are not refundable.

 If a Celebrity Guest that you have Photo Ops for cancels their appearance, you have a few options:

1. You may issue yourself a Self-Service Refund for your Photo Op or Photo Op Combo, no questions asked. See below to learn how to do so.
2. You may wait until we get closer to the event in case we announce a comparable guest to swap or upgrade.
3. You will be automatically refunded the week after the event.

To initiate a Self -Service Refund of the Photo Op: 

1. Go back into your Leap order confirmation page for the product for the guest that canceled

2. You will see a red button below the Photo Op that says “Refund Product.”

3. Click it once, and your refund will be initiated and deposited back onto the card you purchased within 5 - 7 days. 

4. If you decide to swap now or later, here is how to do that: How do I change my Photo Op to another celebrity or another day?

www.fanxsaltlake.com

FanX® Salt Lake Comic Convention is September 26-28, 2025, at the Salt Palace Convention Center
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